Security and Platform Boundaries

Security Principle

Aijia Customer Service is designed around controlled execution. authorized back-office actions should respect platform terms, account permissions, login state, verification flows, and customer data boundaries.

What Aijia Customer Service Does Not Do

Aijia Customer Service does not claim to:

• bypass platform risk controls;
• bypass verification or access restrictions;
• automate every platform action;
• submit high-risk actions without review;
• replace all human judgment.

Recommended Boundary Rules

• Use platform-provided capabilities when they exist and are appropriate.
• Use back-office action automation only inside authorized sessions.
• Start read-only before enabling write actions.
• Require review for risky messages and actions.
• Keep evidence for important steps.
• Pause when page structure, login state, or platform rules change.

Data Handling

Support workflows may include personal data, order data, address data, and conversation content. Teams should define:

• who can view customer data;
• which data can be used by AI;
• how long evidence is retained;
• how exports are controlled;
• how requests for deletion or correction are handled.

Account Safety

Back-office action automation depends on normal account access. If a platform requests verification or introduces an unexpected risk prompt, automation should pause and escalate.

Human Responsibility

AI can draft, summarize, retrieve, and prepare. Humans remain responsible for business policy, compliance rules, and high-risk customer commitments.