We build the AI operations layer for global social commerce.
Aijia Customer Service connects trusted AI replies, authorized back-office actions, human review, and evidence capture so merchants can answer, resolve, and prove support work across commerce, social, private-domain, and messaging channels.
Built for the new era of customer service.
From solo entrepreneurs to brand enterprises, Aijia Customer Service powers customer service operations across platforms, channels, and time zones.
Founded 2024 Headquartered in Jiangmen, Guangdong
Headquartered in Jiangmen, Guangdong
5+ Platforms Amazon, Shopee, Lazada, TikTok, JD.com and more
Amazon, Shopee, Lazada, TikTok, JD.com and more
Global Reach Serving cross-border e-commerce teams worldwide
Serving cross-border e-commerce teams worldwide
Our Mission & Values
We believe customer service should be seamless, intelligent, and human-governed. Every merchant deserves a world-class AI support team.
AI-Powered, Human-Controlled
AI handles the repetitive work; humans stay in charge of decisions, exceptions, and strategy.
Platform-Native
Built for real-world commerce platforms with incomplete connectivity and fragmented back-office work.
Governed by Design
Review, audit, evidence capture, and emergency stop keep automation safe and recoverable.
Merchant-First
Every feature starts with a real merchant problem: missed conversations, repetitive replies, complex after-sales.
Continuous Improvement
Knowledge, policy, and AI models evolve together as merchants grow and platforms change.
Partnership Beyond Software
We work alongside merchants to configure, optimize, and scale their AI support operations.
Ready to transform your customer service?
Join thousands of merchants using Aijia Customer Service to automate, govern, and scale their support operations across every platform.