Global social commerce support, one AI execution platform.
Customers no longer ask only inside a website chat widget. Order questions, logistics, refunds, social DMs, live commerce comments, and seller-center operations are scattered across platforms. Aijia Customer Service connects trusted replies, governed back-office actions, human review, and evidence capture into one operational support workflow.
Commerce + Social + Messaging + Store Back Offices
Designed for cross-platform sellers and social commerce teams.
Not just FAQ automation. Aijia Customer Service understands questions, retrieves knowledge, drafts replies, enters review, executes authorized back-office actions, and preserves evidence.
Commerce, social, and messaging in one flow
Built for Amazon, Shopee, Lazada, TikTok Shop, Instagram, WhatsApp, LINE, WeChat, JD.com, Taobao, Pinduoduo, Douyin, and similar channels.
AI support brain
Combines context, products, logistics, after-sales policy, campaign rules, and brand tone to draft replies and action plans.
Authorized back-office actions
When platform connectivity is incomplete, operate authorized seller pages to read, type, submit, screenshot, and report results.
Knowledge and risk boundaries
Manage product facts, fixed replies, handoff rules, after-sales policies, and forbidden commitments separately.
Human review and handoff
Auto, review-before-send, and human takeover modes keep complex after-sales, refund disputes, and risky wording under control.
Evidence and operations review
Critical actions carry logs, screenshots, policy versions, and execution results for QA, review, and governance.
When connectors are not enough, authorized back-office actions close the workflow gap.
Traditional support software manages conversations, but many marketplace and social commerce actions still happen in back-office pages. Aijia uses platform-provided capabilities first; when back-office actions cannot be fully connected, authorized pages execute controlled actions and return evidence to the operations console.
Platform capability first
Use platform-provided capabilities whenever available.
Back-office execution
Use authorized back-office actions when real workflows require page-level work.
Review and evidence
Keep automation explainable, traceable, and pausable.
Ready to upgrade global social commerce support?
Start with one channel, prove high-frequency replies and back-office lookup, then expand safely across more platforms.
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