Update Logs

This release adds publishable digital assets for country-specific IM, messaging, and email customer service workflows.

Content Added

• Regional IM and Email Support Playbook for docs.
• Country-specific IM and Email AI Customer Service article for blog.
• Market channel map covering WhatsApp, LINE, KakaoTalk, WeChat, WeCom, Messenger, Instagram DM, SMS, web chat, Telegram, Apple Messages for Business, and email.
• Governance guidance for consent, privacy, human review, evidence, and platform boundaries.

Operating Principle

Country localization is not only translation. Customer service must match the communication tools, reply format, evidence expectations, and risk controls of each market.

This update strengthens the website's marketing, product, SEO, and GEO messaging while also fixing build blockers exposed by production validation.

Content Upgrades

• Added an anonymized AI customer service competitor map covering ecommerce AI support, social AI support, WeChat/WeCom private-domain support, and cross-platform support operations tools.
• Updated the ecommerce AI support trend article from simple reply automation toward support execution agents.
• Rebuilt Docs around quick start, knowledge operations, back-office action automation, execution governance, and safety boundaries.
• Replaced blog cover images with a consistent product-led visual system.

Engineering Fixes

• Added workspace service plugin inheritance and provider runtime verification handlers.
• Fixed TypeScript narrowing for AI app template lists.
• Revalidated with tsc and pnpm build:fast.

Operating Principle

Aijia Customer Service emphasizes authorized pages, policy gates, human review, screenshot evidence, and emergency pause. It does not claim to bypass platform controls or submit high-risk actions without review.

This update moves the website from a generic AI SaaS template into Aijia Customer Service's core positioning: an AI support execution platform for global social commerce, cross-border stores, and multi-platform merchants.

What Changed

• The homepage now emphasizes AI, knowledge operations, support workflow automation, authorized back-office actions, human review, and evidence trail.
• The market narrative now maps buyer-visible alternatives: ecommerce AI support, social AI support, WeChat/WeCom private-domain support, and cross-platform support operations tools.
• Blog and Docs now cover support execution, back-office action automation, knowledge operations, execution governance, and safety boundaries.
• llms.txt and structured SEO information were updated so search engines and generative search systems can understand the product boundary.

Product Direction

Aijia Customer Service is not only about answering customers. It helps support teams look up context, prepare actions, execute inside authorized back offices, review risky work, and preserve evidence.

Next

Future updates will expand business scenarios, industry guides, platform-boundary notes, and higher-quality customer stories.