Terms of Service

Acceptance

Welcome to Aijia Customer Service. By accessing or using our website, products, or related services, you acknowledge that you have read, understood, and agree to these Terms of Service. If you do not agree, do not use the service.

Service Description

Aijia Customer Service provides AI customer service operations for ecommerce, social commerce, private-domain, and multi-platform merchants. Features may include conversation management, knowledge management, reply suggestions, authorized back-office actions, human review, evidence capture, subscriptions, and operational reporting.

Available features depend on your plan, configuration, region, connected channels, platform policies, and account permissions.

Accounts and Permissions

1. You must provide accurate and complete registration and billing information.
2. You are responsible for protecting account credentials and for all activity under your account.
3. You must ensure that any connected stores, social accounts, private-domain accounts, pages, workspaces, or back-office systems are legally authorized.
4. You may not use the service for unauthorized access, excessive permissions, bypassing platform restrictions, or violating third-party platform rules.

Acceptable Use

You agree not to use Aijia Customer Service to:

• violate laws, regulations, platform rules, or third-party rights;
• induce, attempt, or require the system to bypass verification, risk controls, access controls, or account restrictions;
• send fraudulent, harassing, misleading, discriminatory, illegal, or infringing content;
• fully automate high-risk commitments, refund compensation, account changes, disputes, or sensitive actions without appropriate review;
• interfere with service security, performance, or other users;
• copy, resell, rent, or redistribute Aijia Customer Service without permission.

Human Review and Automation Boundaries

Aijia Customer Service is designed to improve support efficiency, not replace the merchant's final judgment. For refund promises, compensation plans, platform penalties, legal compliance, account safety, medical or financial topics, and other high-risk or sensitive scenarios, you should enable human review, human takeover, or other appropriate controls.

Aijia Customer Service does not claim to bypass third-party platform risk controls, verification, access controls, or terms of service. We also do not guarantee that every platform, page, or back-office action can be continuously automated.

Content and Intellectual Property

You retain lawful rights to the materials, knowledge bases, customer conversations, brand tone, and business configuration you provide. You authorize Aijia Customer Service to process that content as necessary to provide the service.

The Aijia Customer Service website, product design, copy, marks, interfaces, service configurations, operating methods, documentation, and other service content are protected by intellectual property laws. You may not copy, alter, distribute, sell, or use them to build competing services without permission.

Data and Privacy

We process information according to our Privacy Policy. You must ensure that data you provide or connect to Aijia Customer Service is lawfully sourced and covered by necessary authorization, consent, or other legal basis.

Subscriptions, Payments, and Refunds

Different plans may include different features, usage, support scope, and service levels. You agree to pay the fees for your selected plan. Prices, plan contents, and promotions may change according to page notices, contracts, or legal requirements.

Unless required by law or agreed in writing, paid fees are generally non-refundable. If payment, activation, or billing issues occur, contact us promptly.

Availability and Changes

We work to keep the service stable, but do not guarantee uninterrupted or error-free operation. Third-party platform policy changes, account status, network conditions, page changes, data permissions, payment services, or other external factors may affect feature availability.

We may adjust, suspend, or discontinue features for security, compliance, product improvement, or operational reasons.

Termination

If you violate these Terms, laws, regulations, platform rules, or create security risks, we may suspend or terminate your account, restrict features, or take other necessary measures. You may also stop using the service according to product pages or contracts.

Disclaimer

To the fullest extent permitted by law, Aijia Customer Service is provided "as is" and "as available." We do not guarantee that AI-generated content is always accurate or that automation suggestions fit every business scenario. You are responsible for final customer-facing content, actions taken, and business decisions.

Limitation of Liability

To the fullest extent permitted by law, Aijia Customer Service is not liable for indirect, incidental, special, punitive, or consequential losses arising from use or inability to use the service, third-party platform changes, user misconfiguration, account permission issues, AI mistakes, or external service interruptions.

Changes to Terms

We may update these Terms from time to time. Updates will be posted on this page. Continued use of the service means you accept the updated Terms.

Contact

For questions about these Terms, contact:

Website: https://www.aijiakefu.com Email: [email protected]