WeCom + Douyin + JD + Taobao + PDD — AI customer service for China's entire ecommerce ecosystem.China ecommerce AI support
Chinese ecommerce is the most complex and competitive in the world — with multiple platforms, private-domain groups, and sky-high customer expectations. Aijia unifies WeCom, Douyin, JD.com, Taobao, and Pinduoduo into one AI-powered customer service operations system.
WeCom + Douyin + JD + Taobao + PDD + Xiaohongshu
Built for the Chinese ecommerce ecosystem.
All major platforms, private-domain ready, Chinese AI native.
All China platforms integrated
Connect WeCom, Douyin, JD.com, Taobao, Tmall, Pinduoduo, and Xiaohongshu into one AI-powered inbox. Handle customer messages from all platforms without switching between seller centers.
Private-domain WeCom group service
Manage 50+ customer WeCom groups with AI-powered auto-replies, unified customer identity across groups, and service case tracking. Never repeat answers or lose customer context again.
Chinese AI with native fluency
AI understands Chinese with perfect grammar, industry vocabulary, and the warm, service-oriented tone Chinese customers expect. Handles everything from casual chat to formal after-sales negotiation.
Multi-store governance
Manage 5, 10, or 50 stores across different platforms from one console with unified knowledge base, consistent brand voice, cross-store analytics, and team permission management.
Douyin & social commerce support
Handle Douyin store messages, live comments, and after-sales inquiries automatically. AI understands social commerce context — from product questions during livestreams to shipping inquiries.
Evidence trail for disputes
Automatic preservation of chat logs, screenshots, policy versions, and action records for every interaction. Win more platform arbitration cases with complete evidence chains.
Ready to transform your China ecommerce support operations?
Start with one platform and one team — prove AI-powered support works, then expand. Contact [email protected] for a personalized demo.